Terms of Service

1. Acceptance of these Terms

By accessing or using the Platform, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Platform. If you use the Platform on behalf of a business (such as a venue), you represent that you are authorized to bind that business.

2. Who we are — and what Gelatin is

Gelatin is a two-sided marketplace that helps DJs (“DJs”) and venues, promoters, and event organizers (“Venues”) — in the United States and internationally — discover and book one another, using verified-draw data and related tools.

3. Definitions

Capitalized terms follow the Gelatin glossary, including Verified Draw, Patron Rating, Escrow, and Booking Lifecycle.

4. Eligibility

• You must be at least 18 years old and able to form a binding contract.
• You must provide accurate registration information and keep it current.
• The Platform is available to DJs and venues in the United States and internationally; specific features or availability may vary by region.
• You are responsible for complying with the laws that apply to you, including local laws where you live or perform.

5. Accounts

• You are responsible for activity under your account and for safeguarding your credentials.
• Notify GelatinBookings customer support immediately if you suspect unauthorized use of your account.
• We may suspend or terminate accounts that violate these Terms (see § 18).

6. Bookings

• Requests & acceptance. A venue requests a DJ; a booking forms when both parties accept the terms (date, set window, fee) through the Platform.
• Independent contract. The DJ and venue are solely responsible for performing their booking. Gelatin is not liable for either party's acts, omissions, or performance.
• Accurate information. Both parties must provide accurate event details.

7. Payments, Escrow, Fees & Payouts

• Processor. Payments are processed by our third-party processor (Stripe). By transacting, you also agree to the processor's terms. We do not store full payment-card data.
• Escrow. Booking funds are held in escrow until the event is completed and verified, then released to the DJ, targeting payout within one (1) hour of release.
• Platform fee. We charge a platform fee that is disclosed before you confirm a booking.
• Taxes. You are responsible for your own taxes arising from bookings and payouts.
• Chargebacks. Fraudulent or bad-faith chargebacks may result in account action.

8. Cancellations, No-Shows & Refunds

• Cancellation and refund outcomes follow the cancellation policy disclosed at booking and our booking and dispute handling process.
• No-shows (by DJ or venue) may result in held funds, penalties, and account action.
• Refund decisions in disputed cases are made under § 9.

9. Verified Draw, Ratings & Disputes

• How data is created. Verified Draw is generated by a representative of GelatinBookings counting attendance and the venue confirming it; Patron Ratings are collected from attendees. No self-reported figures are published as Verified Draw.
• No guarantee. Verified Draw and Ratings are informational signals. We do not guarantee future attendance, booking outcomes, revenue, or performance.
• Disputes. Contested figures are reviewed under the dispute process in our operations runbooks. Our determination is final for Platform-display purposes.
• Integrity. Manipulating counts, ratings, or bookings is prohibited and may result in removal and account termination.

10. User Content & License

• You retain ownership of content you submit (profiles, media, reviews, messages) (“User Content”).
• You grant Gelatin a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute your User Content to operate and promote the Platform.
• You represent you have the rights to the content you submit and that it does not infringe others' rights.

11. Acceptable Use

You agree not to: violate laws; harass, threaten, or endanger others; misrepresent identity or draw; circumvent fees or the booking/payment system; scrape, reverse-engineer, or disrupt the Platform; upload malware; or infringe intellectual property. See the Acceptable Use Policy.

12. Intellectual Property

The Platform, including the Gelatin name, logo, and design, is owned by Gelatin and protected by law. These Terms grant you a limited, revocable, non-transferable license to use the Platform for its intended purpose.

13. Third-Party Services

The Platform integrates third-party services (e.g., Stripe for payments, Mapbox for maps). Your use of those features may be subject to their terms, and we are not responsible for third-party services.

14. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR ANY BOOKING, ATTENDANCE, OR FINANCIAL OUTCOME.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GELATIN WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO GELATIN IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) USD $100.

16. Indemnification

You agree to indemnify and hold harmless Gelatin and its officers, employees, and contractors from claims arising out of your use of the Platform, your User Content, your bookings, or your violation of these Terms or law.

17. Dispute Resolution & Governing Law

These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-laws rules.

• Binding individual arbitration. Any dispute arising out of or relating to these Terms or the Platform will be resolved by binding arbitration on an individual basis, seated in DeKalb County, Georgia, under the rules of a recognized arbitration provider. You and Gelatin waive any right to bring or participate in a class action or class-wide arbitration.
• Small-claims carve-out. Either party may instead bring a qualifying individual claim in the small-claims court of DeKalb County, Georgia.
• Injunctive relief. Either party may seek injunctive or equitable relief in the state or federal courts located in DeKalb County, Georgia to protect intellectual property or confidential information, and consents to the exclusive jurisdiction of those courts for that purpose.

18. Suspension & Termination

We may suspend or terminate your access at any time for violation of these Terms or to protect the Platform or its users. You may stop using the Platform at any time. Sections that by nature should survive (e.g., §§ 10–17) survive termination.

19. Changes to these Terms

We may update these Terms. Material changes will be posted with a new effective date and, where appropriate, notified to you. Continued use after changes constitutes acceptance.

20. International Use

• The Platform is operated from the United States. If you access or use it from outside the United States, you do so on your own initiative and are responsible for compliance with the laws that apply where you live or perform.
• By using the Platform, you consent to the transfer and processing of your information in the United States, as described in our Privacy Policy.
• You may not use the Platform if you are located in, or a national of, a country or region subject to applicable sanctions or export-control restrictions, or if you are otherwise barred from using it under applicable law.
• Nothing in these Terms removes any mandatory consumer-protection rights you have under the laws of your country of residence. Where those mandatory rights conflict with the governing-law or arbitration provisions in § 17, the mandatory local rights prevail to the extent required by law.

21. Contact

Questions about these Terms: legal@gelatinbookings.com · GelatinBookings, LLC · 2800 Clifton Church Rd, Atlanta, GA 30316.